It’s hard to believe, but my time in Banff is almost up. It seems like almost yesterday when I landed in Calgary and laid eyes upon the Rocky Mountains for the first time. August 7th, I’m driving to Jasper, hopping on a train, and moving back home (to Toronto).
The past 15 months have been incredible. Looking back, there have been some great times. I’ve been so fortunate to spend my first year out of school working in such an inspiring and challenging environment.
This week, we had a meeting about our social media efforts to plan forward into the fall. When I first started as a work-study last year, we had profiles set up, but no one dedicated to them. There was a sense that social media was something that may require some more attention, but there wasn’t much going on on that front. As one of my first projects, I started to do some research into best practices, and eventually took on updating/managing the Centre’s social media presence with the head of our webteam.
We’ve seen an amazing amount of growth since then, and it has been a great learning experience. I came into this position knowing I had a bit of interest in social media, but this past year has opened up a new field within marketing/communications that seems to be getting increasingly fascinating. I love that it’s constantly changing, that we’re all still figuring out how to use it best, and that it has so much potential. I especially love seeing the results of my work when followers and fans begin to interact with the brand and the first signs of a community begin to appear.
Our meeting included a rag-tag assortment of staff within our department who are interested (many more than last year), representing communications, events marketing, recruitment marketing, and the webteam. Having input on all sides was very helpful, and we’ve decided on a direction for the fall that includes managing one main profile for the organization and beginning the process of eliminating any rogue accounts (or, in the case of active profiles, transitioning ownership/management into the communications department). While there’s a sense among some departments that social media is something anyone can do and that only takes a few minutes a day, I think it’s important for brand monitoring/management and social media to live with a specific person/team who are knowledgeable and trained to deal with any situations, should they arise.
Read More